Getting Help
We understand that there are times when you will really need a 'lifeline'.
The best sources of support are a buddy or a member of your family, but if you're reading this,
I guess they are not around right now!
Luckily you have three other sources of help:
Discussion Forum
Our discussion forum is designed to help you collaborate with other people who are also making
the switch. This is the area where you can share useful info, tips, tricks and techniques.
The best section of the forum for getting help fast is the
Answers section.
Posting Questions: A Recommended Approach:
First look for the help you need on the 'Frequent
Questions' page of the discussion forum, which has a Google search box. Your answer may already be
waiting for you!
Frequent Questions
If you cannot find the answer you want, there are three more ways to get help:
If you think the answer is probably fairly obvious, just not on the list:
Ask Your Own Question
If you feel that it's more of a puzzle, and some smart experts could help you:
Help me Solve it!
If you simply need encouragement and a boost to your morale (since everybody does!)
Reach out for Support
The speed of response will vary depending on who is online at the time you post your question.
If you are using the forum for the first time, we suggest you also take-in this page
Welcome Page
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Email
Our email 'lifeline' is:
helpdesk@se-la-vie.com
We treat helpdesk enquiries with greater urgency than other contacts, and we will try to get back to you
with a concise answer within 24 hours
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By Phone
As Se-la-vie is available over the Internet, our customers can be found all over the world
This makes it difficult to communicate by telephone, so please use email first!
Our skype telephone number is:
se-la-vie
Our normal 'surgery hours' are 9:00am to midday, and we are GMT+2 (Rome, Paris, Zurich).
You will most likely get an answering machine, so please leave a detailed message
and we will try to return your call within 24 hours.
Remember to say which country you are calling from so we don't wake up your household!
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Your 8-week Race-Plan
Index |
Table of Contents |
User Guide
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